Experience
Professional Experience
| Wentworth Institute of Technology |
November 2007 - Present
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| Boston, Massachusetts | |
| Network Support Specialist - Office of Information Technology | |
 Preformed server hardware maintenance and scheduled downtime as appropriate |
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| Built and deployed standard image sets for lab computers using Altiris |
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| Maintained domain level Group Policy and monitored adherence to OU structure |
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| Managed server shares and maintained ACLs lists throughout the domain |
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| Secured domain groups and limited “open access” accounts |
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| Troubleshot failing Enterasys access points and managed redeployments using |
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| RoamAbout software | |
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Alliance Pharmacy plc.
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September 2007 - November 2007
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Feltham, Middlesex, U.K.
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Interim Problem Manager - Service Delivery
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| Developed problem management guidelines for ITIL compliance |
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| Collaborated with managers to create ITIL adoption strategy and road map |
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| Analyzed common service delivery problems and devised mitigation strategies for each |
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Staples Inc.
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January 2007 - May 2007
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Framingham, Massachusetts
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IT Analyst - Service Level Management
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| Assisted in renegotiating existing Service Level Agreements (SLAs) for optimal vendor |
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| support and benefits | |
| Preformed trend analysis and reported on SLA breaches for internal IS departments |
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| and external vendors | |
| Strategically analyzed existing business practices and helped to identify problems |
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| causing SLA failures | |
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Harvard Medical School
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May 2006 - August 2006
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Boston, Massachusetts
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Undergraduate Intern - Structural Biology Grid Support Specialist
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| Provided network and software consultancy services to member structural |
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| biology labs in the medical community | |
| Worked with the SBGrid systems architect to expand support services and |
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| identify customer needs | |
| Upgraded existing cluster nodes and implemented software to streamline future |
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| deployments | |
| Presented to the Academy of Arts and Sciences on the use of Grid Computing |
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| in Structural Biology | |
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SEA Crop
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March 2005 - March 2006
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Middletown, Rhode Island
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Engineering Intern - Assistant LAN Manager
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| Obtained a classified secret clearance for work on US Navy support projects |
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| Provided end user support in the areas of network troubleshooting, provisioning |
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| and office tutoring | |
